Broadcast Operations Engineer m/f/div.

Firma: 
LTN Global, Control Division
Eingestellt am: 
Montag, 22. Juni 2020
Anschrift: 
Im Mediapark 5b
50670 Köln
Ansprechpartner: 
Eimo Kiewiet
E-Mail: 
Einsatzort: 
Köln

About LTN Global

LTN Global, an innovative and fast-growing live and real-time video transport service provider to the media industry, is looking for a Broadcast Operations Engineer (m/f/div.). LTN Global has patented technology deployed in a global network, with data centers across the US, and in Europe and Asia. We provide transport for both full-time channels and occasional use events in traditional television markets, as well as digital streaming to a variety of platforms worldwide.

The LTN network is used to provide live event production services for our customers. We are known for providing reliable, innovative solutions for production and exceptional customer service. Our customers rely on our expertise and flexibility, not only for content production, but added production value through additional services and distribution.
 

Position description

As Broadcast Operations Engineer (m/f/div.) you will be responsible for assisting in managing and carrying out the core functions of the Network Operations Center located in Cologne, Germany, as it relates to production and added-services workflows. The ideal new colleague would understand all services provided by the NOC, interface and cooperate effectively with our NOC locations in the US, and be capable of training new NOC employees on various workflows and platforms. You will manage systems and schedules associated with the NOC and provide virtual support for productions, both as they relate to events and transport customers. In this role, you may be required to work a varied schedule with the possibility of overnight, weekend, and holiday shifts.


Your responsibilities

  • Manage systems and schedules associated with various workflows, equipment, & production
  • Implement new workflows that have been developed and tested
  • Operate a switcher during a live event
  • Provide exceptional support and service to LTN customers
  • Provide real-time customer support, and delegate when necessary
  • Develop rapport with LTN customers and communicate resolution for issues as they arise
  • Log and monitor workflows, and communicate requirements, as necessary
  • Provide guidance and training to new NOC employees
  • Provide polished customer support, touching Linux-based appliances and encoders/decoders, to broadcast and media clients

 

Key attributes

  • Exceptional communication skills, both verbal & written
  • Ability to manage multiple tasks and priorities
  • Highly organized, efficient, self-starter
  • Superb time-management skills
  • Flexible and adaptable in both workflow and technological skills
  • Willingness to learn and expand on current skill-set and knowledge base
  • Positive, team-oriented mindset
  • Passionate about innovative solutions and customer service
  • Basic understanding of NOC associated workflows (event production, master control services, digital events)
  • Understanding of video/audio signal flow, routing, and monitoring
  • Proficient knowledge of internet protocols and experience troubleshooting in a Linux environment
  • Familiar with unix system administration
  • Familiarity and proficiency with Bash, JavaScript and Python is a plus

 

Key Qualifications

  • Bachelor's Degree (or equivalent work experience)
  • Substantial experience in LIVE broadcast or digital industry
  • Basic Linux systems experience
  • Referenceable expertise in at least one of the following areas:
  • IP video transport (RTMP, MPEG Transport Stream, NDI, HLS)
  • Live event broadcasts (sports, extreme sports, E-sports, corporate, etc.)
  • Cloud platforms (AWS/Azure/GCP/IBM)
  • Master Control services (closed captioning, ad insertion, monitoring, recording)
  • Experience utilizing various management tools (i.e. XYTech, Zendesk, Slack, etc.)
  • Experience with industry-standard broadcast equipment is a positive
  • Proficient knowledge of internet protocols and experience troubleshooting in a Linux environment
  • Network Operating Center and customer service experience is a positive

 

Terms:

  • Job-Type: Full-Time
  • Employment: Permanent
  • Place of work: Cologne/Germany

You are highly motivated and curious about this Job? Please send your application (with CV, references etc.) with salary expectations and your earliest start date.

We look forward to hearing from you soon!