Webinars:
Pressemitteilungen:
Telestream Vantage IMF Producer Automates IMF Package Creation from Adobe Premiere Pro Timeline
Vantage Panel interface streamlines IMF delivery for editors – April 15, 2020
Telestream Announces Inspect 2110 IP Video Monitoring for Broadcast, Production and Distribution Operations
New probe features scalable monitoring of ST 2110 IP video streams Across production networks – April 14, 2020
Telestream Releases OptiQ Monitor
Radically different approach to video monitoring & analytics now commercially available – April 7, 2020
Stellenangebote:
Technical Support Specialist (2 Positions Available) – Bonn, Germany
Position Summary
Our technical support team at Telestream is growing and we are looking to add a Technical Support Specialist to the team. If you have excellent customer service and troubleshooting skills, strong understanding of Networking, Digital Video Technology, Closed Captioning, Live Streaming, and Broadcasting industry experience, this might be the position for you.
Responsibilities
- Work as a member of the Technical Support team and with other departments to exceed customer's expectations for technical support.
- Follow department case management guidelines using Customer Relations Management software.
- Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved.
- Responsible for reproducing/confirming product defects in a test environment and reporting such defects.
- Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions.
- PMentor others as required
Qualifications
- Good written and verbal English skills.
- College degree or equivalent experience.
- Knowledge of the complexities of digital video compression including; encoding, decoding, formats, workflows.
- Understanding of digital video editing systems (Final Cut Pro, DVD Studio Pro, Sony Vegas, and Avid, Adobe Premiere).
- Knowledge of video production, VTR tape formats such as HDCAM, XDCAM, DVCPRO HD, DVCAM, P2, etc.
- Extensive knowledge of Ethernet, TCP/IP, IP Routing, multicast, IGMP and video technologies.
- Shown interest in Linear and Over-The-Top Video distribution.
- Linux (RedHat, CentOS) knowledge.
- Background on network management (SNMP), REST API, etc.
- Basic database query experience with MySQL.
- Experience with virtual machine setup (VMWare and KVM), configuration, and orchestration is a plus.
- Industry experience in broadcasting and live video streaming is a plus.
- Minimum of 1-3 years of relevant technical customer support experience.
- Ability to complete multiple tasks and projects wiA minimum of 2 years telephone customer service experience.
Working Conditions
- Some travel may be required < 15%.
- Coordinate multiple tasks simultaneously.
- Collect, interpret, and/or analyze complex data and information.
- Understand and respond to a diverse population.
- Must be able to hear accurately to deal with phone calls in a noisy environment.
- Sit for long periods of time.
- Utilize visual acuity to operate equipment, read technical information and/or use a keyboard.
If you are interested and your qualifications match the above, please apply today!
Telestream Cloud provides a full range of media processing services including transcoding, workflow automation, timed text transcription and quality assurance.
https://www.telestream.net/telestream-cloud/overview.htm
OptiQ is a framework for enabling more live OTT channel origination in the cloud.
http://www.telestream.net/optiq/overview.htm
